R.O.C.K. Solid Return Policy

We know from first-hand experience that it's a bummer to receive items that were not what we expected or needed.  We will gladly take returns/exchanges if you find this has happened to you.  Items must be received in the original (resalable) condition and returned within 30 days of receipt.

R.O.C.K. Solid of Jacksonville, Inc. reserves the right to decide if items are resalable.  Books with worn corners, eraser marks, and crumpled pages are not returnable.  Shrink-wrapped items must be returned shrink wrapped.  Between 31 and 90 days, we will take returns of items that we still carry, however, a 25% restocking fee will be assessed. 

We do not take returns/exchanges of items over 90 days.  Should we need to mail ineligible returns back to you, postage and handling will be charged.

Returns over $100.00 require a Return Authorization Number. Please call 904-751-3569 for this number. 

If a complete order is returned within the time frame above, all actual postage and handling costs are assessed, as well as a 25% restocking fee.  If you chose free shipping and are returning any items that will take your original order below $95.00, a charge of $6.95 will incur at the time of the return.

Returns take 30 days to process.   

Exchanges:  If you are exchanging an item, the free shipping and handling does not apply.  The minimum $6.95 will be charged or the costs of any other shipping requests.

IF WE MADE THE MISTAKE:  As much as we try not to, this does happen on occasion.  Please contact us right away and mail products back to us MEDIA RATE via the USPS. We will refund all shipping costs to you. Please do not use Priority, UPS, or any other service unless otherwise instructed. We will only refund media mail shipping costs.

Software Returns - Software is non-returnable, however, defective software can be exchanged for the same title, within 30 days of receipt. 

Clearance, Used Books, E-Books, Subscriptions, Digital Products and Special Order Items are non-returnable and non-refundable.

Packages returned back to us due to incorrect address supplied, addressee moving, addressee refusing package, or packages that are undeliverable will be charged $10.00.  This fee helps to cover penalties the US Postal Service charges R.O.C.K. Solid on returned packages.

*Please return boxed items in a separate container, leaving the actual product box in its original condition.  Destroyed/damaged product boxes render your return ineligible.

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